Diversity and Innovation – Exploring Manulife’s DEI and Global Development Synergies
Manulife Financial Corporation is a major financial services provider in Canada, North America, and Asia. How does its focus on DEI shape its global strategy and leadership development?
At a glance
Country
Canada
Market Focus
Asia
Case Focus
DEI, Global Business Service, Global HR
Employees Worldwide
Approx. 38,000
(as of 2024)
Abstract
Manulife Financial Corporation, a prominent global financial services provider, has not only extensively grown across North America but has also strategically positioned itself for growth in key Asian markets. This case study delves into Manulife's commitment to diversity, equity, and inclusion (DEI) as a driving element for innovation and business success and highlights its strategies in Asia.
The case study examines how Manulife leverages DEI to foster a culture of innovation and adapt to the diverse regional markets. It reveals how the company effectively balances global expertise with localized management, fostering both cultural sensitivity and operational efficiency, all while investing in technology and digital initiatives to enhance employee productivity and customer experience. By aligning DEI with its global growth strategy, Manulife demonstrates how a commitment to diversity can yield tangible business benefits, including improved employee morale, enhanced innovation, and stronger market positioning. This case underscores the strategic importance of embedding DEI within global operations to drive sustainable growth and innovation.
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(1) Regarding Case Study Content: This case study is based mainly on secondary data and analysis of publicly available information unless otherwise stated, and is intended solely for educational purposes. Any opinions expressed by the author(s) are designed to facilitate learning discussion and do not serve to illustrate the effectiveness of the company. Additionally, banner images and logos used in the case study are intended for visualization in an educational setting and it is not used to represent or brand the company. For any dispute regarding the content and usage of images and logos, please contact the team.
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