Examining Efficiency and Redundancy in Hospitals - The Case of Tan Tock Seng Hospital
Redundancy is often considered "waste", even in healthcare, however, studies have shown otherwise. Considering Tan Tock Seng Hospital, how can redundancy be viewed as a positive approach to hospital operations?
At a glance
Country
Singapore
Industry
Healthcare
Focus
Hospital Operations
Total Incoming Resources
US$ 3.1 million
As of 2022 approx. 4.2 million Singaporean dollars, resources referring to all forms of income such as voluntary. Government, and charity activities
Abstract
Hospitals are vital for delivering essential healthcare services, where balancing operational efficiency, patient safety, and care quality is crucial. Redundancy, often seen as inefficient, can play a key role in maintaining resilience and safeguarding operations.
This case study examines redundancy in Tan Tock Seng Hospital, Singapore, exploring types such as safety redundancies, care redundancies, heterogeneity redundancies, and sustenance redundancies. It reveals how perceptions of redundancy differ across departments, influenced by factors like service variability, patient interactions, and resource substitutability. The case study highlights the importance of understanding these factors to optimize hospital operations, balancing efficiency with resilience. These insights are valuable for healthcare administrators and policymakers aiming to improve patient safety, care quality, and healthcare system resilience.
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