Coca-Cola – Leaping Ahead With AI

Coca-Cola introduced 'Y3000 Zero Sugar,' marking a significant leap in its utilization of artificial intelligence in both marketing and product development. This innovative approach exemplifies its dedication to leveraging cutting-edge technology.

Dr. Muhummad Khairul ISLAM | UNITEN Business School (UBS), Malaysia
Res. Asst. Muhammad Arif Bashir JHUMRA | Thammasat University, Thailand
Kim Thanh LE | Nikkei BizRuptors

Published On 11 Dec 2023

Last Updated On 11 Dec 2023

At a glance

Established

1892

Industry

Beverages

Revenue

US$ 45 Billion

(as of 2023)

Market Cap

US$ 252.45 Billion

(as of 2023)

Abstract

This case study examines how Coca-Cola leverages artificial intelligence (AI) to revolutionize its marketing and product development. It utilizes AI to personalize marketing efforts, optimize advertising spend, and enhance customer experiences. In Asia, the company employs AI to tailor digital ads to specific consumer demographics, leveraging machine learning algorithms to analyze data and deliver targeted messages.

The development of Y3000 exemplifies Coca-Cola's innovative approach, combining human creativity with AI-powered data analysis. By analyzing extensive consumer data, AI algorithms identified emerging flavor profiles that would appeal to a diverse, global audience, resulting in the unique taste of Y3000. 

This case study provides valuable insights into the successful integration of AI within a major global corporation, highlighting the opportunities and challenges associated with leveraging AI for marketing, product development, and consumer engagement.
 

Disclaimers:

(1) Regarding Case Study Content: This case study is based mainly on secondary data and analysis of publicly available information unless otherwise stated, and is intended solely for educational purposes. Any opinions expressed by the author(s) are designed to facilitate learning discussion and do not serve to illustrate the effectiveness of the company. Additionally, banner images and logos used in the case study are intended for visualization in an educational setting and it is not used to represent or brand the company. For any dispute regarding the content and usage of images and logos, please contact the team.

(2) Regarding University Affiliation and Titles of Authors: The university affiliation and titles of author(s) seen in the case study is based on their affiliation and title during the time of publication. It may or may not represent the current status of said author(s).

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