MERCY Malaysia - Looking After Volunteers for Humanitarian Missions
Coordinating a large pool of volunteers from diverse backgrounds, ages and professions, how has MERCY Malaysia managed its volunteers efficiently as an NPO, where financial profit is not a selling point?
At a glance
Country
Malaysia
Founded
1999
Category
Non-Profit Organization
Number of Volunteers
1,000+
(as of 2022)
Abstract
MERCY Malaysia is a non-profit organization that relies heavily on volunteers to deliver medical relief and humanitarian aid worldwide. This case study examines how MERCY Malaysia effectively recruits, trains, supports, and motivates its volunteers through a multifaceted approach.
Key findings highlight the importance of thorough pre-departure training, including training programs, and comprehensive on-site support. The study emphasizes the significance of clear communication and managed expectations, achieved through transparent information sharing, regular feedback, and opportunities for volunteer recognition and engagement beyond individual missions.
By fostering a strong sense of community among volunteers and maintaining open lines of communication, MERCY Malaysia effectively leverages its volunteer base to achieve its humanitarian objectives.
Disclaimers:
(1) Regarding Case Study Content: This case study is based mainly on secondary data and analysis of publicly available information unless otherwise stated, and is intended solely for educational purposes. Any opinions expressed by the author(s) are designed to facilitate learning discussion and do not serve to illustrate the effectiveness of the company. Additionally, banner images and logos used in the case study are intended for visualization in an educational setting and it is not used to represent or brand the company. For any dispute regarding the content and usage of images and logos, please contact the team.
(2) Regarding University Affiliation and Titles of Authors: The university affiliation and titles of author(s) seen in the case study is based on their affiliation and title during the time of publication. It may or may not represent the current status of said author(s).