Managing Security and Crisis in a High-Risk Zone - The Story of AOT
With over a thousand flights per day and being a significant gateway to ASEAN countries, AOT faces numerous challenges. How does the company manage the challenges, and ensure minimal disruption and a safe operation?
At a glance
Revenue
US$ 650 million
as of 2022
Airports Managed
6
International and Local Airports in Thailand
Passengers
Over 46 million
in 2022, including embarks, disembarks, and transits across Thailand
Major Shareholder
Ministry of Finance
70% of shares
Abstract
Airports of Thailand (AOT) plays a pivotal role in Thailand’s aviation sector, managing six major airports and serving over 46 million passengers annually. As a state enterprise and gateway to ASEAN countries, AOT supports the nation’s economy and regional connectivity while addressing the challenges of rising air traffic, capacity constraints, and evolving security threats. Its operations reflect a balance of innovation, including AI-driven efficiencies like automated passport checks, and stringent safety and maintenance standards.
This case study examines AOT's strategies for navigating crises, from natural disasters to political disruptions. It explores AOT’s resilience through partnerships with the Royal Thai Air Force, adherence to risk management protocols, and competitive positioning against regional hubs like Changi Airport. Designed for academic analysis, the study invites learners to assess operational risks, craft contingency plans, and explore sustainable solutions in aviation management.
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(1) Regarding Case Study Content: This case study is based mainly on secondary data and analysis of publicly available information unless otherwise stated, and is intended solely for educational purposes. Any opinions expressed by the author(s) are designed to facilitate learning discussion and do not serve to illustrate the effectiveness of the company. Additionally, banner images and logos used in the case study are intended for visualization in an educational setting and it is not used to represent or brand the company. For any dispute regarding the content and usage of images and logos, please contact the team.
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